Imagining an AI-First Student Experience

This is the third installment in a larger series exploring the intersection of design and existing artificial intelligence technology through experiments, prototypes and concepts (Article 1 & Article 2). We believe this is a critically important topic for the design community and beyond, so we’re sharing what we learn along the way.

We’ve recently been exploring how artificial intelligence might better connect the dots in higher education. The short film below documents thinking around an AI-first student experience that coordinates machine learning capabilities to deliver the right information at the right time — additional details about the exploration follow.

Fragmented Student Portals

Universities are massive institutions. In addition to academics, many offer a variety of services and resources to help students make the most of their education. But these are often a tangled maze and students are left on their own to navigate impersonal, overextended student portals. For many, the experience is fragmented at best and outright broken at worst — no one has the patience to wade through an endless sitemap to renew a library book.

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